Community Management

WhatsApp has emerged as a leader on the global messaging platform stage but we’re starting to see a rise in business customer engagement. With the introduction of communities, the app offers powerful tools for large-scale communication and community building....

In a world where digital is king, and virtual interactions are replacing more and more face-to-face connections, the importance of emotional bonds within a community cannot be overstated....

With so much of our lives taking place online, community managers play an essential role in fostering and nurturing online spaces. They’re the bridge between an organization and its audience, ensuring members are heard, valued, and engaged....

Online communities are important spaces for connection, education, and entertainment. However, as communities grow in size and diversity, conflicts inevitably arise....

Starting out in community management? Looking to make a career change and pivot into a community manager job, though you’re not entirely sure how to go about it?...

Engaging with your community fosters a more authentic relationship with your customers. It helps to build networks, learning spaces, and mutual exchanging of ideas....

Effective communication strategies facilitate a harmonious environment where members feel valued, understood, and connected....

Managing a community, despite being rewarding, also comes with its own challenges and hurdles—these can depend on how many members you have, the type of community you manage, etc....

Community managers, customer success managers, social media managers, and event managers are all key roles within an organization....

The primary purpose of a CAB is to bridge the gap between community members and management, allowing members to be a direct source of feedback, and ensuring that community managers can take on board that feedback and use it to enhance the overall user experience....

Monitoring specific metrics is crucial to measure the success of community management efforts....

Community management has traditionally relied on human social skills to oversee communities and facilitate interactions. The goal is to keep members engaged, supported, and working toward shared goals. While it was once an entirely human job, AI is now transforming how it's done....

Social media’s power is not just about the global reach, but in the communities they nurture, making them an indispensable tool for any organization looking to grow their business....

Humans are at the heart of every community, so it stands to reason that their personalities would be just as important. After all, personality differences can play a key role in the dynamics and health of a community....

Effective online community management is essential, as it ensures communities are hubs of meaningful interaction, growth, and support. In this article, we delve into tips for community management, and explore the practical steps that can help any community manager excel....