Members-only Community-Led Growth Your online community is the answer to business growth Want to know the most effective ways to build and sustain a thriving community? Or curious about the challenges of building freelancer communities? Discover the answers right here....
Members-only Video The four pillars of community success | Video What are the four core components that make up a successful community? What is it about these four pillars that contribute to such success? Vivian Toledo, Head of Post Sales at TOPdesk on this month's coffee break talks about what key points community managers should hit to achieve success....
Members-only Video Small vs large communities: Would you rather? | Video To round off our conversation with Rick Barcellos, Brand and Community Manager at Growth, we did a "Would You Rather" game to explore three challenging scenarios, including "Would you rather manage a small community or a large one?"...
Members-only Value Looking to prove community ROI? Let your data do the talking Learn how this Director of Customer Engagement & Community used data to prove ROI, driving engagement and business outcomes in their B2B customer community....
Members-only Video Transferable skills that excel in community management roles | Video Rick Barcellos, Brand and Community Manager at Growth returns to CLA coffee break to talk about the transferrable skills he found particularly useful when entering a community management position for the first time....
Members-only Community Management How to manage a community on WhatsApp WhatsApp has emerged as a leader on the global messaging platform stage but we’re starting to see a rise in business customer engagement. With the introduction of communities, the app offers powerful tools for large-scale communication and community building....
Members-only Video Surprising beginnings: Journey into community management | Video Rick Barcellos, Brand and Community Manager at Growth speaks to us about some of the surprising things new community managers can face when joining the role for the first time....
Members-only Community-Led Growth Is community-led growth the right strategy for your business? Community can be such a powerful tool for growth when enough time, dedication, and resources are devoted to it. But, it’s important to make sure that you understand if it’s even right for your business....
Members-only Video What is there to love about community? | Video Continuing our coffee break series, we met up with Rick Barcellos, Brand and Community Manager at Growth. To begin the conversation we asked what he loved about working in his role and the community he works with....
Members-only Community Management Building emotional connections in a community In a world where digital is king, and virtual interactions are replacing more and more face-to-face connections, the importance of emotional bonds within a community cannot be overstated....
Members-only Video Debates vs requests: Navigating community conversations | Video Kevin Newsum, Head of Community at Sequence answers how to navigate certain community conversations, and whether he'd prefer debates vs requests when talking to customers....
Members-only Video Community management tools you shouldn't live without | Video Kevin Newsum, Head of Community at Sequence opens up about his picks for the community management tools he won't live without....
Members-only Video Will AI steal your job? A community manager perspective | Video Kevin Newsum, Head of Community at Sequence discusses AI and the age-old question of whether it will replace community-led roles in the future....
Members-only What it takes to be a community leader In this article, I'll share insights and practical advice on what it takes to build and nurture a thriving community that not only enhances customer experiences but also drives organizational growth....
Members-only Video What does AI mean for the future of customer relationship building? | Video Kevin Newsum, Head of Community at Sequence discusses the path of AI and its impact on customer relationship building, management, and advertising....