Members-only What it takes to be a community leader In this article, I'll share insights and practical advice on what it takes to build and nurture a thriving community that not only enhances customer experiences but also drives organizational growth....
Members-only Community Management Five non-negotiable traits to find when hiring a Community Manager When looking to add customer advocacy to your organization, there are five key traits to look for in a program manager. And yes, plenty of folks without customer advocacy in their title can fill the role....
