Jade Warne

It can be tricky to know how to effectively measure the success of a community. Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) are tools that can be used by Community Managers to track their success and meet goals....

The tactics, metrics, and overall approach of both customer success and community marketing teams differ massively. But how exactly do they work differently, and can customer success and community marketing teams work together to better enhance the customer experience?...

We are also rapidly growing our collective of community professionals in our free Slack community, and have no plans to stop. But, what’s so good about it, you ask? Well, why don’t we ask one of our most enthusiastic members?...

A lack of a smooth onboarding process can be detrimental to the member’s experience, and it’s indicative of a poorly functioning community. If you’re not providing a good first impression, the rest of the experience will likely be lacking too....

As we tell readers in nearly every bit of content, one of the most important parts of community building is checking in with members for their valuable feedback. So, we’d be remiss not to conduct research of our own....

This article is the first in a series of real-world community success stories, looking this time at the Sales Enablement Collective. We want to understand what problem they aimed to solve, what their solution was, and how valuable the community is to the SEC team....

Building, nurturing, and growing a community takes a lot of dedication. But, for those passionate about creating meaningful spaces for people to unite and come together, that dedication comes naturally. The best community leaders are those that put the people they’re leading, first....

Community engagement is non-negotiable when it comes to community-led growth. It’s not enough to just get people in the door, you’ve got to make sure they’re getting involved, having fun, and engaging....

It’s clear to us at CLA that a lack of resources might be holding back businesses in their CLG journey. This podcast is another way we hope to increase people’s understanding of community as a growth strategy....

Moderation is an absolute necessity to keep a community as friendly and approachable as possible. In order for a community to flourish, people need to feel safe and welcome to take part....

With community-led growth on the rise, a lot of businesses are rushing to create and grow thriving communities. But, rushing the process can lead to mistakes that are avoidable, with planning, preparation, and research....

Belonging to a community, being able to engage with others, and forging authentic relationships are all critical parts of being human. So, it’s no surprise that people look for community in nearly everything they do....

We already know how community-led growth can benefit businesses. But how can you get the buy in? In this article, we’ll give you a business case for CLG and provide you with the means to convince your stakeholders....

A Community Manager (CM) holds a unique role in any business. This role requires creativity, analytical thinking, and problem-solving while remaining approachable and switched on. Pretty much, to be great at this role, you've got to have the whole package......

In this article, Sabrina Marechal, Senior Manager of Developer Community, and Jason Johl, Product Marketing Manager at MuleSoft, talk about how developer champions can drive product adoption....