Hannah Wesson

Community management has traditionally relied on human social skills to oversee communities and facilitate interactions. The goal is to keep members engaged, supported, and working toward shared goals. While it was once an entirely human job, AI is now transforming how it's done....

Social media’s power is not just about the global reach, but in the communities they nurture, making them an indispensable tool for any organization looking to grow their business....

Effective online community management is essential, as it ensures communities are hubs of meaningful interaction, growth, and support. In this article, we delve into tips for community management, and explore the practical steps that can help any community manager excel....

In community management, the tools and platforms needed is crucial. However, it's not just about having tools – it's about having the right blend of them. In this article, we take a deep dive into how you can build the right kind of tech stack for your online community....

The success of community management largely hinges on the leadership style adopted by the community manager. In this article, we delve into the nuances of various leadership styles of community management....

Online communities are treasure troves of wisdom. For businesses, communities are gold mines of customer intelligence. In this article, we explore the transformative potential of competitor research for online communities....

Building an engaged online community in today’s digital world has never been so important. But what kind of strategies ensure it blossoms? In this article, we shed light on how Community Managers can shape the online identity of a brand....

Online communities are powerful platforms for brands, and each member plays a specific role. Understanding these roles is essential for effective community leadership....

We're turning the spotlight on some of the crucial departments of your business. That's right, we're talking about sales, marketing, finance, and customer success, and exploring how these departments can seriously benefit from a good dose of community love!...

Online communities face unique challenges in their quest for growth. But how can community managers effectively navigate these challenges? The answer lies in the power of market research....

To find inspiration and insights into effective community building, it’s always a good idea to look to successful examples from other brands that have mastered the art of creating thriving social media communities....