Building emotional connections in a community

Liz Stack, Sr. Brand Manager at Yotpo talks about collecting feedback from the community, from its importance to how she does it....

Engaging with your community fosters a more authentic relationship with your customers. It helps to build networks, learning spaces, and mutual exchanging of ideas....

Liz Stack, Sr. Brand Manager at Yotpo talks about the tools she can't live without as a community manager. Get inspired (and get ideas for your role)!...

Nzola Nkufi, Community Manager at The Alliance, continues her chat to Liz Stack, Sr. Brand Manager at Yotpo, where they talk about about what it means to have a successful community....

The traditional marketing landscape is always evolving, making way for more engaging approaches. One such approach is community marketing, a strategy that focuses on building relationships with a brand’s audience through shared values and support....

Nzola Nkufi, Community Manager at The Alliance, chats to Liz Stack, Sr. Brand Manager at Yotpo, about her role as a community manager - and how many people don’t know what that entails....

The goal of this AMA was to delve into the dynamic relationship between customer success and community management roles within organizations, as well as provide practical advice for optimizing collaboration and maximizing impact....

Effective communication strategies facilitate a harmonious environment where members feel valued, understood, and connected....

Cindy Yip, Senior Director of Education Marketing & Content at The Alliance, explains what community-led growth (CLG) really is....

Want more concrete proof that the Community-Led Alliance space is where you need to be? Here's what Katie Browning, Manager of Community Engagement at Copado, has to say about our community....

In this article, we’ll take you through some examples of the types of tools available and how you can harness them as a community manager....

Stream exclusive talks and presentations, covering key Community-Led topics and trends, and hosted by industry experts and leaders....

Managing a community, despite being rewarding, also comes with its own challenges and hurdles—these can depend on how many members you have, the type of community you manage, etc....

Community managers, customer success managers, social media managers, and event managers are all key roles within an organization....

The primary purpose of a CAB is to bridge the gap between community members and management, allowing members to be a direct source of feedback, and ensuring that community managers can take on board that feedback and use it to enhance the overall user experience....